Legal
Privacy policy
This English version is provided for reference. If there is any difference between the two, the Japanese version takes precedence.
Luke Cooper: We handle your personal information as follows.
1. Information this website collects
This website has no input forms or member accounts. It does not receive or store your name, email address or card details. It does not use cookies for analytics or advertising.
The hosting provider that delivers the site records access data such as IP addresses to prevent abuse and keep the service stable.
2. Information collected when you sign up and during support
- Signing up: name, email address and payment details (entered on Stripe’s page)
- Intake form: your answers about eating, lifestyle, exercise and physical condition
- Booking the first session or a month-end feedback call: name, email address and booking time
- Weekly checks: the food and lifestyle records you send
- The content of messages exchanged by LINE, WhatsApp and email
Stripe collects and stores your card number directly. We never see the full number.
3. How we use it
- To provide coaching, prepare feedback, arrange times and contact you
- To charge fees and issue receipts
- To answer enquiries
- To keep records required by law
4. Where it is stored and who processes it
We use the following providers to handle personal information.
- Payments: Stripe (Stripe Japan, Inc. and its group companies)
- Intake form: [TBD] Google Forms (Google LLC)
- Booking: [TBD] name of the booking service and its operator
- Online calls: Google Meet (Google LLC)
- Messaging: LINE (LY Corporation), WhatsApp (WhatsApp LLC)
- Email: [TBD] name of the email service and its operator
These providers may store data on servers outside Japan. Please see each provider’s privacy policy for details. On our side, only the coach has access to this information.
5. Health-related information
The intake form and weekly checks may ask about health-related matters such as your physical condition, eating and medical history. This information is collected with your consent, given in the intake form, and is used only to provide the coaching. It is not shared with third parties without your consent.
You may leave blank any question you prefer not to answer.
6. Sharing with third parties
We do not provide personal information to third parties without your consent, except where required by law.
7. Retention
Intake answers, records and message history are kept for one year after your contract ends and then deleted. Transaction records that the law requires us to keep are stored for the required period.
8. Access, correction and deletion
To request access to, correction of, restriction of or deletion of your personal information, contact us at the address below. We will respond promptly after confirming your identity.
9. Contact
Luke Cooper
Email: REPLACE_ME@example.com
Last updated: [TBD] Month X, 20XX