Legal
Cancellation and refund policy
This English version is provided for reference. If there is any difference between the two, the Japanese version takes precedence.
Automatic renewal
Monthly billing renews every month and three-month billing every three months, for the same amount, unless you ask to cancel.
How and when to cancel
Contact me by email, LINE or WhatsApp at least 7 days before your next renewal date. If you get in touch later than that, the next renewal is charged and the contract ends at the end of that period.
After you cancel
You can keep using the support until the end of the period you have paid for.
Refunds
Payments are not refunded. If you cancel part way through a period, there is no pro-rated refund or refund for the remaining time.
If the coach cannot provide the service
If there is a period in which I cannot provide support, I will extend your term or refund the amount corresponding to that period.
Rescheduling calls
[TBD] You can change the time of the first session or a month-end feedback call up to 24 hours beforehand, using the link in your booking confirmation email.
How refunds are made
Where a refund applies, it goes through Stripe to the credit card used for payment. Depending on the card issuer, it can take from several days to a few weeks to appear.
Contact
For questions about cancelling or payments, please contact REPLACE_ME@example.com.
Last updated: [TBD] Month X, 20XX